【线上云德】疫情期间律师说（三十四）|关于消费者权益的保护

历年的315晚会，都像是一场工商业的黑榜奥斯卡，让不少违法违规的大小企业遭到曝光，而所有的曝光背后都是为了一个共同的目标：共治共享，放心消费。在消费者群益收到侵犯时，消费者也应当果断拿起法律武器，维护自身权益的同时，为净化良好的市场秩序贡献一份力量。

The “315 party” over the years is like an Oscar on the black list of industry and commerce, which exposes many illegal and illegal enterprises. All of them are for a common goal: co-governance and sharing, and assured consumption. When consumer group gains to receive encroachment, consumer also should take legal weapon decisively, safeguard oneself rights and interests while, for purify good market order contribution a strength.

网购适用七天无理由退换货。从2014年3月15日起针对网上购物，商品不符合自己需求，买家可以在签收日起七天无理由退换货。无理由退换货的前提是该商品未被拆封。

Online shopping is available for seven days without reason. Since March 15, 2014, for online shopping, if the goods do not meet their needs, the buyer can return or replace the goods without any reason within seven days from the date of signing for receipt. No reason to return or replace the premise that the goods have not been opened.

在与商家沟通无果的情况下，可以拨打12315电话，通过法律途径进行维权。此途径为最直接，最有效的寻找法律维权的方法。能给予不法商家最有效的惩罚。在使用12315维权之前，最好能保留商家不正当交易的有效凭证。

In the case of fruitless communication with merchants, you can dial 12315 to protect your rights through legal channels. This approach is the most direct and effective way to find legal rights. Can give illegal businessman the most effective punishment. Before the use of 12315 rights, it is best to retain the valid certificate of improper transactions.

针对有背景、有影响力的违法商家，各种协商途径，各种维权受阻，可以通过各种媒体（电视台、网站、微博等）曝光其违法行为，通过舆论的压力和高层政府官员的重视来深度维权。

For illegal businesses with background and influence, various negotiation channels and rights protection are blocked. Their illegal behaviors can be exposed through various media (TV stations, websites, microblogs, etc.), and their rights protection can be deepened through the pressure of public opinion and the attention of high-level government officials.

可以维权的渠道很多，媒体、法院、消协、质量监督部门都是维权渠道，对个案来说，消协这个渠道比较好；对于有广泛性的案例来讲，媒体这个渠道最快，最便捷。

There are many channels for safeguarding rights. The media, the court, the consumer association and the quality supervision department are all channels for safeguarding rights. For extensive cases, media is the fastest and most convenient channel.

凝聚你我力量，加强消费维权，有利于坚持和完善中国特色社会主义制度，推进国家治理体系和治理能力现代化。党的十九届四中全会作出坚持和完善中国特色社会主义制度，推进国家治理体系和治理能力现代化的重大决定，坚持和完善共建共治共享的社会治理制度，强化消费者权益保护，发挥群团组织、社会组织作用，为新时代消费者权益保护工作提供了根本遵循。发挥消协维权平台作用，凝聚各方力量，推进构建新时代消费维权共建共治共享新格局，有利于更好保障消费者权益，让人民群众更加充分认识到我国社会主义制度的优越性，更加坚定制度自信。

By pooling our efforts and strengthening consumer protection, we will uphold and improve the socialist system with Chinese Characteristics and Modernize the Country's Governance System and Capacity. The fourth plenary session of the Party's 19th to adhere to and improve the system of socialism with Chinese Characteristics, promoting the modernization of national management system and management ability of major decision, we will adhere to and improve the work sharing of social governance system, strengthen the protection of the rights and interests of consumers, play a role of alliance organization, social group, and provides the new era of consumer rights and interests protection work simply to follow. We will give full play to the role of the consumer association as a platform for safeguarding consumer rights, pool the efforts of all parties, and promote the construction of a new pattern of safeguarding consumer rights, co-construction, Shared governance and Shared benefits in the new era. This will help better protect the rights and interests of consumers, make the people more fully aware of the superiority of China's socialist system, and strengthen their confidence in the system.