【线上云德】疫情期间律师说（四十一）|网络购物的无理由退货的适用条件及例外情形

躺在沙发上轻松完成下单的网络购物成为了当下最具代表性的一种消费方式。“李佳琦”、“薇娅”等主播突然蹿红也是时代的选择。网络购物可以突破地域限制，为快节奏的都市生活提供了很多便捷。然而，如此便捷的网络购物仍不能克服商品的虚拟性带来的不安感，其实规范网络购物的法律规定有很多，包括电子商务法、消费者权益保护法、商标法、合同法、产品质量法、侵权责任法、电子签名法、广告法、网络购买商品七日无理由退货暂行办法等。上述法律的制定及出台都是为了给我们提供更加安全的网络购物环境。

Online shopping, which can be easily completed by lying on the sofa,has become one of the most representative consumption methods at present."Li Jiaqi", "Wei Ya" and other anchors suddenly leap up isthe choice of the times. Online shopping can break through regionalrestrictions and provide a lot of convenience for the fast-paced urban life. Soconvenient online shopping, however, still cannot overcome the commodityvirtual sexual insecurity, in fact, the law of the network shopping norms has alot of, including e-commerce, consumer rights and interests protection law,trademark law, contract law, product quality law, tort liability law,electronic signature law, advertisement law, the interim measures on Internetto purchase goods for seven days no reason to return, etc. The above laws areenacted and issued to provide us with a more secure online shoppingenvironment.

互联网的发展导致网络购物平台越来越多、网络购物形式也越来越多样化。微信、抖音、快手等社交平台都慢慢变成了网络购物的一种平台。很多微商的出现、很多自产自销的小作坊的出现都是网上购物进一步发展的证明和体现。

The development of the Internet leads to more and more onlineshopping platforms and more and more diversified online shopping forms. WeChat,douyin, kuaishou and other social platforms have gradually become a platformfor online shopping. The emergence of a lot of wechat business, the emergenceof a lot of small workshops that produce and sell by themselves are the proofand embodiment of the further development of online shopping.

那么网络购物中最常碰到的无理由退货的适用条件和例外情形有哪些呢？

01:根据《网络购买商品七日无理由退货暂行办法》相关规定适用条件为

1、经营者采用网络、电视、电话、邮购等方式销售商品。

2、无需任何理由，经营者不得以无质量问题为由拒付。

3、消费者应当自收到商品之日起七日内退货。(以物流签收运单显示时间为准第二日起计算，因特殊事由无法发回的，应及时与经营者协商处理）

4、消费者退货的商品应当完好。（不得影响二次销售）

5、退回商品的运费由消费者承担。（有约定按照约定）

6、经营者应当自收到退回商品之日起七日内返还消费者支付的商品价款。

1. Operators sell commodities byInternet, TV, telephone and mail order.

2. Without any reason, the operator shallnot refuse to pay without quality problems.

3. The consumer shall return the goodswithin seven days from the date of receipt. (it shall be calculated from thesecond day according to the time shown on the signed waybill of logistics. Ifit cannot be sent back due to special reasons, it shall be dealt with throughconsultation with the operator in time.)

4. The goods returned by consumers shallbe in good condition. (shall not affect secondary sales)

5. The freight of returned commoditiesshall be borne by the consumers. (as agreed)

6. The business operator shall return thecommodity price paid by the consumer within seven days from the date of receiptof the returned commodity.

02:七天无理由退货的例外情形为

1、消费者定作的；

2、鲜活易腐的；

3、在线下载或者消费者拆封的音像制品、计算机软件等数字化商品；

4、交付的报纸、期刊。

除前款所列商品外，其他根据商品性质并经消费者在购买时确认不宜退货的商品，不适用无理由退货。

1. Ordered by consumers;

2. Fresh and perishable;

3. Digital commodities such as audio andvideo products and computer software that are downloaded online or opened byconsumers;

4. Delivered newspapers and periodicals.

With the exception of the commoditieslisted in the preceding paragraph, goods that are not suitable for return accordingto the nature of the commodities and confirmed by the consumers at the time ofpurchase shall not be returned without any reason.